Aquarium supplies

Fish and Fins Limited The Old Forge High Street Hailsham East Sussex BN27 1AN Tel: 01323 847385 fax: 01323 847385 VAT Reg: 864 6907 81 GB   Postage and Handling charges Shipping And Handling UK Postage is free on orders over £39.00 delivered to mainland  UK and £4.95 on all UK orders below £39.00. Overseas customers please contact us for cost to send to you. UK orders are sent either first class post or on an overnight carrier depending on the weight of the total order. Please note we no longer ship to the USA or Canada. Online payments All major credit cards are accepted via our secure shopping cart or over the telephone   We still also accept Paypal, which can be selected as payment method after the address page in the shopping cart. One of the many advantages of using Paypal is that you need only fill out the payment details form once, because you only need to use your email address and Paypal password for subsequent  purchases, making it, not only a secure, but a simple way to shop online. Paypal terms and conditions We aim to keep most items in stock, and to despatch on the next working day or sooner. Occasionally this is not possible due to stock / availability issues, but we will endeavour to complete your order within 7 days. Where this is not possible the customer will be informed of the reason for delay, and part-orders may be sent with the remaining items to follow, at no extra postal cost to the customer. Frozen food is sent out Monday to Thursday Out of stock items Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand; sometimes the manufacturer is simply delayed in shipping the product. We will not hold your order due to an out-of stock item. We will send the rest of your order  The out-of-stock item will be placed on backorder to be shipped at a later date. For an estimated delivery date for the back-ordered item, please call or email us.   Returns and Refunds Policy Please contact us if you wish to return an item / items. We will advise you  how to return the item to us. We reserve the right to charge for time and materials arising from incorrectly ordered and returned items. returning the product to: Fish and Fins Ltd, The Old Forge High Street Hailsham East Sussex BN27 1AN   e-mail us  sales@fishandfins.co.uk phoning us on 01323 847385 please have your order reference number and delivery details to hand Your product must be complete, unused and in 'as new' condition. It should be returned with the original box, packing and accessories. You will receive a full refund, minus the original carriage charge for sending it to you. You will be liable to pay return postage costs if we have despatched the goods prior to your cancellation being received. For debit/credit card refunds over £50 which are not our fault we will charge a 3% handling fee (this covers the costs we incur taking the original charge and then refunding it). All carriage costs incurred by the buyer are the buyer's responsibility. We cannot cancel your purchase when: you return your product without proof of purchase the goods were a special order to your specification.                                                                                                               All Prices on this website include VAT at the current rate We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. This does not affect your statutory rights as a consumer. Security & Privacy Fish and Fins  takes your privacy very seriously. Any information passed to us will not be shared with a third party, the exception to this being your delivery details which must by necessity be passed on to our fulfilment agents, carriers or the Post Office. To protect your online order information we use (SSL) Secure Sockets Layer technology. To check that this is working look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock in the bottom left-hand part of your browser, then you will know that your information is secure. You will also see the first part of the site address change from "http" to "https. Some firewalls prevent secure servers from working properly. If you have problems please print and post our order form, or contact us by phone, fax or mail. We do not keep information about you other than for basic accounting purposes. We cannot think of any reason why this should happen but, in the event of being compelled to do so by law, subject to a valid order from government or a law enforcement agency, we reserve (at our sole discretion) the right to release the whatever information that we hold on you. Please contact us if you have any concerns about the way your information is being used. We reserve the right to alter and update this policy from time to time, without notice.                           WEEE Regulations:   The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.   The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.   ·         Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.   ·         Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.     Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.   Fish and Fins Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.   For example, if a customer bought a new Heater from us we would accept their old Heater and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.   Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.                        top