Aquarium supplies

Fish and Fins Limited Unit 4 Chaucer Industrial Estate Dittons Road Polegate East Sussex BN26 6JF Tel: 01323 488455 fax: 01323 483666 VAT Reg: 864 6907 81 GB   Postage and Handling charges We have tried to keep the postage charges as simple as possible, they are as follows: Postage is free on orders over £60.00 delivered to mainland  UK and £4.95 on all orders below £60.00. These are UK mainland shipping cost, overseas buyers please contact before buying to agree the shipping cost. Orders are sent either first class post or on an overnight carrier depending on the weight of the total order, either needs a signature Online payments All major credit cards are accepted via our secure shopping cart or over the telephone   We still also accept Paypal, which can be selected as payment method after the address page in the shopping cart. One of the many advantages of using Paypal is that you need only fill out the payment details form once, because you only need to use your email address and Paypal password for subsequent  purchases, making it, not only a secure, but a simple way to shop online. Paypal terms and conditions We  aim to send your order to you in 2 to 3 working days, from placing your order Out of stock items Although we stock a high level of inventory, we do run out of stock on products from time to time. Sometimes an item is in high demand; sometimes the manufacturer is simply delayed in shipping the product. We will not hold your order due to an out-of stock item. We will send the rest of your order  The out-of-stock item will be placed on backorder to be shipped at a later date. For an estimated delivery date for the back-ordered item, please call or email us.   Returns and Refunds Policy Please contact us if you wish to return an item / items. We will advise you  how to return the item to us. We reserve the right to charge for time and materials arising from incorrectly ordered and returned items. returning the product to Fish and Fins Ltd, Unit 4, Chaucer Ind Est, Dittons Road, Polegate, East Sussex, BN26 6JF e-mailing us at sales@fishandfins.co.uk phoning us on 01323 488455 please have your order reference number and delivery details to hand Your product must be complete, unused and in 'as new' condition. It should be returned with the original box, packing and accessories. You will receive a full refund, minus the original carriage charge for sending it to you. You will be liable to pay return postage costs if we have despatched the goods prior to your cancellation being received. For debit/credit card refunds over £50 which are not our fault we will charge a 3% handling fee (this covers the costs we incur taking the original charge and then refunding it). All carriage costs incurred by the buyer are the buyer's responsibility. We cannot cancel your purchase when: you return your product without proof of purchase the goods were a special order to your specification.                                                                                                               All Prices on this website include VAT @ 17.5% We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. This does not affect your statutory rights as a consumer. Security & Privacy Fish and Fins  takes your privacy very seriously. Any information passed to us will not be shared with a third party, the exception to this being your delivery details which must by necessity be passed on to our fulfilment agents, carriers or the Post Office. To protect your online order information we use (SSL) Secure Sockets Layer technology. To check that this is working look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock in the bottom left-hand part of your browser, then you will know that your information is secure. You will also see the first part of the site address change from "http" to "https. Some firewalls prevent secure servers from working properly. If you have problems please print and post our order form, or contact us by phone, fax or mail. We do not keep information about you other than for basic accounting purposes. We cannot think of any reason why this should happen but, in the event of being compelled to do so by law, subject to a valid order from government or a law enforcement agency, we reserve (at our sole discretion) the right to release the whatever information that we hold on you. Please contact us if you have any concerns about the way your information is being used. We reserve the right to alter and update this policy from time to time, without notice.                                                          top